Privacy Policy

Statement Property Group Ltd (the "Company", "we", "us" or "our") is committed to protecting your privacy and handling your personal data safely and responsibly. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or use our services, or otherwise deal with us as a tenant, occupier, supplier or contractor

1. Who we are

Statement Property Group Ltd is a commercial property consultancy operating in the UK. We are regulated by RICS (Firm ID 748750). We are the controller of the personal data described in this policy. [Where we manage a property for a landlord or owner and handle tenant or occupier data on their behalf, we may act as their processor

Registered name Statement Property Group Ltd

Registered in England and Wales, company number 08895839

Registered office 51 Sherborne Business Centre, East Mill Lane, Sherborne, Dorset, DT9 3DP

Email hello@statementproperty.co.uk

Phone 0333 1100 250

2. What data we collect

We may collect and process the following personal data:

Identity data: name, title and date of birth

Contact data: address, email address and phone number;

Property preferences: property type, location and budget;

Enquiry and communication data: the content of enquiries and messages you send us, including through forms, email, phone, social media and AI-enabled tools on our website

Usage data: how you use our website and services;

Technical data: IP address, browser type, operating system and device type;

Marketing preferences: your opt-ins and opt-outs for newsletters and promotions;

Identity verification data: identity documents, proof of address and source of funds and

Other categories relating to tenants, occupiers, suppliers, contractors or job applicants

3. How we collect your data

Direct interactions: for example, through forms, email, phone, social media and AI-enabled tools on our website.

Automated technologies: cookies and analytics tools (see section 10).

Third parties: for example, property platforms such as Rightmove and CRM integrations, landlords, owners or introducers

4. How we use your data

The table on the attached downloadable sets out why we use your data, the lawful basis we rely on, and how long we keep it. Where we rely on consent, you can withdraw it at any time. Where we rely on legitimate interests, we balance our interests against your rights and freedoms.

5. Artificial intelligence (AI)

We use artificial intelligence ("AI") tools to support search functionality, data analysis, marketing and website administration. Where AI tools process personal data:

the data processed may include what you enter into the tool, and technical data;

where you interact directly with an AI tool, we will tell you so, and you can ask to speak to a member of our team instead;

AI providers act as our processors and may use your data only to provide the service to us, not to train their own models;

we may monitor and review interactions to keep the service accurate and secure and to improve it;

we do not make decisions about you that have legal or similarly significant effects based solely on automated processing; and

we ask you not to enter sensitive personal information that is not needed for your enquiry.

Details of how long we keep this data and whether it is transferred outside the UK are in sections 4 and 7.

6. Data sharing

We may share your data with:

service providers who support our business, such as IT, software and CRM providers, website hosting, analytics, email marketing and AI providers, who act on our instructions;

contractors and suppliers working on our behalf;

property portals and other platforms we use to market properties, such as Rightmove;

landlords, owners and other parties to a transaction or property, where needed to provide our services;

legal, insurance and other professional advisers; and

RICS, regulators, law enforcement and other public authorities where required.

We do not sell or rent your personal data to third parties.

7. International transfers

Where your data is transferred outside the UK, we make sure appropriate safeguards are in place, such as adequacy regulations, the ICO's International Data Transfer Agreement, or the UK Addendum to the EU Standard Contractual Clauses.

8. Data retention

We keep personal data only for as long as necessary:

to fulfil the purposes set out in this policy;

to comply with legal or regulatory requirements; and

for up to 7 years after the end of a client relationship, unless a longer period is required.

Retention periods for specific purposes are set out in section 4.

9. Your rights

Under UK data protection law, you have the right to:

access the personal data we hold about you;

have inaccurate or incomplete data corrected;

ask us to erase your data;

restrict or object to our processing, including an absolute right to object to direct marketing;

receive your data in a portable format;

withdraw consent at any time, where we rely on it; and

not be subject to decisions based solely on automated processing that have a legal or similarly significant effect.

To exercise any of these rights, please contact our data protection contact using the details in section 15. We will normally respond within one month and will not usually charge a fee. We may need to verify your identity before we can act on your request.

10. Cookies

We use cookies and similar technologies to enable core website functionality, to analyse site usage so that we can improve it, and to remember your preferences. Non-essential cookies are set only with your consent, which you can manage through our cookie settings. You can also manage or disable cookies in your browser settings. For details of the cookies we use, see our Cookie Policy

11. Security

We take data security seriously. We have appropriate technical and organisational measures in place to protect your personal data against loss, misuse or unauthorised access.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites, so we encourage you to read their privacy policies.

13. Children

Our website and services are not aimed at children, and we do not knowingly collect personal data from anyone under the age of 18.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

Last updated: 02/10/26

15. Contact us and complaints

If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact:

Data protection contact Compliance Lead, Emma Young

Email hello@statementproperty.co.uk

Phone 0333 1100 250

Post Statement Property Group Ltd, 51 Sherborne Business Centre, East Mill Lane, Sherborne, Dorset, DT9 3DP

If you are unhappy with how we have handled your data, please contact us first so that we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent authority for data protection, at www.ico.org.uk or on 0303 123 1113